1 - The transport of your package
Packages are usually shipped 24/48 hours after receipt of your payment.
The shipping method, generally retained by our customers, is Colissimo à Domicile against signature. Customers who do not want to receive parcels at home prefer to travel to Relais Colissimo.
As part of a Colissimo delivery, we deliver against signature only, so you must be present to receive the package.
1.1 - Rates / Free
Delivery areas on the following:
1.2 - Colissimo follow-up
Colissimo followed with signature
1.3 - Additional information
Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or weight of your order.
We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped with special care is brought to the package containing fragile products.
Packages are oversized and protected.
It is recalled that the shipments are departing from France, it is the responsibility of the customer to assume any customs fees depending on the destination of the package.
2 - Availability of our products
iDYLL.fr strives to deliver very quickly with an excellent product availability rate.
We have chosen to work directly with the exclusive French importers of manufacturers selected by iDYLL.fr.
We would like to remind you that iDYLL.fr is not a dropshipping company, we are independent and have our own stock in France. We ship our products from the France.
Our products may therefore have the following statuses on our site:
In stock
The product is present in our stocks and can be shipped without delay.
This product is no longer in stock
Our suppliers have told us that the product is either replenished or out of stock at the manufacturer. You cannot order it on iDYLL.fr but we invite you to contact our customer service to let you know a possible replenishment time.
3 - Return of our products
The return of goods is only by carrier, unless otherwise stated. Any return of merchandise requires the prior agreement of idyll.fr and a return number, which can be obtained free of charge via the Your Account page accessible from the home page of the site. You will receive a return agreement by the means deemed most appropriate by Idyll.fr. In the absence of a return agreement, the goods will be returned to you or held at your disposal. The products are returned at your expense and risk.
We therefore advise you to declare the value of the goods and take out transport insurance. After obtaining the return agreement, the buyer has a period of 7 calendar days to ship the defective goods to the seller. The following information is generally requested: precise contact details, designation of the item(s) concerned, serial number, failure or defect found, and invoice or delivery note number corresponding to the parts described. The goods must be returned with a copy of the invoice and the return number on the package, to the following address:
iDyll SAS
HOMEBOX BOX 243
10 avenue G. Brassens
94470 BOISSY SAINT LEGER
IMPORTANT!
- The product you return to us must not have been used, it must be in its original packaging with all its accessories.
- If the packaging has a seal, it must still be blank. If the product does not have a seal, it must not have been used or tampered with.
- The lingerie must not have been worn and must be returned folded, in its original packaging. Underwear (thongs, panties, boxers ...) can not be returned to us for hygienic reasons.
- Wellness and Aphrodisiac products should not be opened.
Regarding defective, missing or damaged products in the package, any claim must be made by email within 48 hours of receipt. No claim made after this period will be accepted.